File a Complaint

Complaint Process

Complaints are given to the licensee for their review and opportunity to provide a response. Complaints are reviewed by probable cause investigator who drafts a letter of recommendation for the Board’s review. After review, one of the following decisions is made regarding disposition of the complaint: write letter to complainant dismissing complaint; request additional information before accepting complaint; determine probable cause exists and recommend notice of hearing and disciplinary complaint be served upon licensee; or turn complaint over to a sub-committee of the Board for settlement conference and/or informal investigation conference. The Board expects complaints to be filed only after thorough and complete investigation and cannot accept additional information once a formal Notice of Hearing is issued. Complaints become public record if and when a disciplinary hearing is held or a consent agreement is negotiated for the purpose of disciplinary action and, therefore, reportable to all relevant databanks and/or organizations. The party who filed the complaint will be notified of the final disposition of that complaint.